Jackpot City Casino Privacy Policy

This page outlines how Jackpot City Casino collects, uses, protects, and retains your personal information in compliance with UK data protection laws. As a UKGC-compliant operator, the casino is required to ensure transparency, security, and user rights for all registered players.

Who We Are

Jackpot City Casino is operated by Baytree (Alderney) Limited, which holds a licence under the Malta Gaming Authority (MGA). The casino also complies with UK data protection laws for players accessing from the United Kingdom.

What Information We Collect

Jackpot City collects several types of data to provide services, process payments, and maintain account security.

Personal Data

Includes full name, date of birth, address, email, and contact number—collected during account registration or KYC verification.

Financial Data

Covers payment method details such as card number (partially masked), e-wallet information, and transaction history. This data ensures deposits and withdrawals comply with anti-money laundering laws.

Technical Data

Gathers device information, browser type, IP address, and location data to ensure platform compatibility and fraud prevention.

Usage Data

Tracks how users interact with the website, including session duration, page visits, game history, and click patterns. This helps optimise user experience and detect irregular behaviour.

How We Use Your Information

Jackpot City uses your data for the following purposes:

• To verify your identity during registration and withdrawals
  
• To process deposits and withdrawals securely
  
• To offer support and resolve account issues
  
• To comply with legal obligations, including fraud checks and anti-money laundering controls
  
• To personalise promotional offers (only if you opt-in)
  
• To improve website performance and game recommendations via analytics

Sharing Your Data

Jackpot City Casino only shares your personal data when necessary and in compliance with UK data protection regulations. Your information is never sold to third parties.

With Service Providers

Your data may be shared with third-party service providers who assist with:

• Payment processing (e.g. banks, payment gateways)
  
• Customer support platforms
  
• Marketing communications (only if consented)
  
• Identity verification and anti-fraud systems
  

These providers are contractually obligated to protect your data and cannot use it for unrelated purposes.

With Regulatory Authorities

Data may be disclosed to relevant legal or regulatory bodies, such as:

• The UK Gambling Commission (UKGC)
  
• Anti-money laundering enforcement authorities
  
• Tax and financial compliance agencies
  

This is done only when required by law or to comply with licence conditions.

Data Security Measures

Jackpot City employs a combination of physical, digital, and procedural safeguards to protect your information:

• 128-bit SSL encryption for all data transmissions
  
• Firewalled and monitored servers
  
• Strict access controls for internal data handling
  
• Regular audits and compliance reviews
  

These measures are designed to prevent unauthorised access, data leaks, or loss.

Your Rights Under UK Law

Under the UK GDPR, you have several rights regarding your personal data.

Access and Correction

You can request a copy of your stored personal information and ask for any inaccuracies to be corrected. This request must be submitted via your account or directly to the Data Protection Officer.

Data Portability

You may request a structured digital copy of your data, which you can transfer to another service provider. This only applies to information provided directly by you.

Right to Be Forgotten

You can request deletion of your data, provided your account is closed and there are no outstanding legal obligations. Certain data may be retained for compliance (e.g. anti-fraud, tax).

How Long We Retain Your Data

Jackpot City retains personal data only for as long as required by regulatory and operational needs. For UK players, this usually means:

• A minimum of five years after account closure for anti-money laundering compliance
  
• Transaction data may be kept longer if legally required
  
• Marketing preferences and consents are stored until revoked
  

Data not bound by legal requirements is periodically deleted or anonymised.

Cookies and Tracking Technologies

Jackpot City uses cookies and related technologies to:

• Maintain user sessions and login security
  
• Analyse website performance and traffic
  
• Customise player experiences and game recommendations
  

Users can manage cookie preferences via their browser settings. Disabling cookies may impact site functionality.

Third-Party Links and Content

The site may contain links to third-party platforms (e.g. game providers, payment processors). Jackpot City is not responsible for how those entities handle your data. It’s recommended to review the privacy policies of any external sites you interact with.

Contacting the Data Protection Officer

Players with privacy-related concerns can contact the Data Protection Officer (DPO) through:

• The secure messaging feature in your account
  
• Or by using the contact form on the site (subject: Data Protection)
  

The DPO is responsible for overseeing compliance and responding to data access or erasure requests in line with the UK GDPR.

FAQ